Cancellation Policy

Cancellation Policy

If you choose to cancel

At more than 48 hours to the experience, you can rebook by contacting BiniVista directly. However, some experiences have special rules for rebooking, e.g. for experiences that require long preparation, and there may therefore be some exceptions.

At less than 48 hours to the experience, the experience cannot be rebooked. Be aware that the experiences often involve preparations that involve expenses that must be covered, and therefore you will not be able to get the money back for the experience.

On the day: If something unpredictable has occurred immediately before or on the day of the experience (e.g. illness), please contact the experience manager so they know that you are not attending anyway.

Contact details can be found on the booking confirmation. Alternatively, as a rule, you are welcome to give your ticket to another side.